Refund policy

The short version: you do not pay for what is not delivered. Everything below is detail on how that works.

If an order never starts

Sometimes the supplier rejects an order — a link is wrong, a service has run out, or their system is down. When that happens the full charge goes back into your wallet automatically, usually within seconds, and the order is marked Failed with the reason. You do not have to ask.

If only part of an order arrives

We work out what was actually delivered and refund the rest to your wallet automatically. If you ordered 1,000 likes for ₦1,200 and 600 arrived, ₦480 goes back. The order shows as Partial and the refund appears in your wallet history with the order number next to it.

If an order is cancelled

Some services can be cancelled while they are running. Anything not yet delivered goes back to your wallet. What has already been delivered stays, and stays paid for.

Refills

Some services come with a refill: if the numbers drop within the refill window, you can ask for them to be topped back up at no extra cost. The service page says whether a refill is available and for how long. A refill is a top-up, not a refund.

When we cannot refund

• The order was delivered as described. If you ordered the wrong thing, tell us quickly — we will help where we can, but a delivered order is a delivered order.
• You made the account private, changed the username, or deleted the post while the order was running, and delivery failed as a result.
• The platform removed results after they were delivered, and the service has no refill.

Money you have not spent

Money sitting in your wallet is still yours. Email support@9jaboost.com from the address on your account and we will send it back to where it came from. Payment providers charge a fee to take a payment and do not return it when we refund, so that fee comes out of the amount. We will tell you the exact figure before we send anything.

How long it takes

• Into your wallet: immediately, automatically.
• Back to your bank or card: we send it within two working days of agreeing it; your bank usually takes another three to ten.

If you disagree with us

Open a ticket from your dashboard with the order number. A person reads it. If we got it wrong we will fix it, and we will tell you plainly if we think we got it right.